Refund Policy
1. Our Refund Policy is designed to ensure clarity and transparency regarding refund eligibility and timelines for canceled bookings.
2. Refunds are processed in accordance with our Cancellation Policy. The amount refunded will be credited to the original payment method used for the booking, less any applicable cancellation fees.
3. For eligible booking cancellations, refunds will be processed within 7 business days.
In cases where MOUNTAINS PONDS must cancel a booking due to unforeseen circumstances (e.g., natural disasters, vendor issues), a full refund will be provided to the customer. We strive to process refunds promptly to ensure a smooth customer experience.
4. Refunds will not be provided for no-shows or for cancellations made outside the eligible time frame.
5 .If you have any refund-related queries, please contact us at operations.mountainpondresort@gmail.com.